Contact & FAQ
Talk to us, or find your answer
Real people, quick replies. And most questions are already answered below.
Sales & walkthroughs
Larger portfolios, agencies, or a tour of the product on a call.
sales@leaseforce.co.keSupport
Already using the product and need a hand? We reply on working days.
support@leaseforce.co.keWhatsApp
Quick question? Message us on WhatsApp, sales or support.
+254 107 180 167Get started
Free for up to 5 units. Use it in your browser or install it on any device.
Create your account
Security & trust
Your tenants’ data and your money records, protected
Property data is personal and financial. This is how we look after it.
Your data is walled off
Each organisation’s records are separated by the database itself, not only by the app, so no account can read another’s.
Access denied by default
People see only what their role allows, and only for the properties you assign them.
A permanent audit trail
Every action is recorded with who did it and when, in a log that cannot be edited afterwards.
Protected sign-ins
Short-lived sessions, two-factor authentication, and sensitive fields encrypted at rest.
Leave whenever you like
Export your data at any time. Nothing is deleted if you change or stop a plan.
FAQ
Questions and answers
Getting started
Is there a mobile app?
Yes. LeaseForce installs straight from your browser on Android, iPhone and iPad, and on Windows, Mac and Chromebook computers, with no app store needed. It opens from your home screen or dock like any other app, or you can simply use it in the browser.
How long does setup take?
Most people add their first property, units and tenants in an afternoon. With a spreadsheet to import, it can take minutes.
Which countries does it work in?
Any. Invoice in any currency with local taxes. M-Pesa and KRA eTIMS are built in for Kenya.
Pricing & plans
Is there a free plan?
Yes. Starter is free for up to 5 units, with every core feature included.
What is the difference between plans?
Size, not features. Plans differ in units, staff seats, monthly SMS and email, storage and support. Every plan includes the AI assistant, with a monthly allowance that grows with the plan; its actions and AI bank statement reading come with Agency and above.
What if I need more units than my plan includes?
Add extra units and staff seats to any paid plan, or move up a tier. Each extra unit costs less on bigger plans; see the comparison on the pricing page.
Can I pay yearly?
Yes. Every paid plan is 15% off when billed yearly.
Can I change or cancel my plan?
Yes, at any time from inside the app. Your data stays, and you can export it whenever you like.
Payments & banks
Which banks and payment providers work?
M-Pesa is built in. Any bank, gateway or aggregator that sends payment notifications by API can be connected, and its notifications are mapped whatever their format. If a bank does not offer API notifications, upload its statement PDF instead.
How does a payment find the right tenant?
Every tenant has one permanent payment code. Payments are matched by that code, the invoice number or the phone number, and clear the oldest invoices first. Anything uncertain waits for you to confirm.
Can tenants still pay in cash or by cheque?
Yes. Record it in a few seconds and it goes through the same ledger, receipts and reports.
Security & trust
Can another company see my data?
No. Each organisation’s data is kept apart by the database itself, not only by the app, so one account can never read another’s.
Who on my team can see what?
Only what their role allows. Access is denied by default, and you can limit any person to specific properties.
Is there a record of changes?
Yes. Every action is written to an audit log that cannot be edited afterwards, with who did it and when.
How are sign-ins protected?
Short-lived sessions, two-factor authentication, and sensitive fields encrypted at rest.
Switching
Can I import from Excel or my current system?
Yes. Import properties, units, tenants, leases, vendors and assets from Excel or CSV. Every row is checked before it is saved.
Will you help me move?
The help docs take you through every step. Agency plans include a guided onboarding call, and Portfolio and Enterprise include help importing your data.
See your rent reconcile itself.
Set up in an afternoon, on any device. Free for up to 5 units.